AI agents can sound right while still breaking the rules.
Spec27 helps you test whether your agent can handle:
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messy customer messages;
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typos and paraphrases;
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policy bypass attempts;
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unsafe or unintended tool actions;
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escalation failures;
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multi-turn pressure;
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regressions after prompt, model, or workflow changes.
Spec27 turns risky behaviours into repeatable tests.
With Spec27, teams can:
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define what the agent should and should not do;
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generate red-team scenarios;
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test internal or third-party agents;
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review where behaviour breaks;
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re-run tests as the agent changes.
Same agent category. Different robustness risks.
AI support agents can be deployed in many ways, from agent-first platforms to in-house builds.
But the core question is the same: will the agent stay dependable when real customers use messy language, pressure the rules, trigger tools, or change direction?
Read our guide to building robust AI support agents.